Returns

We want you to be happy with your purchase. If something isn’t right, we aim to make the returns process as straightforward as possible.

Change of Mind Returns

You may return your order within 14 days of delivery if you change your mind, in line with Irish and EU consumer regulations.

To be eligible for a change of mind return:

  • The item must be unused and in its original condition

  • All packaging must be intact

  • The item must be suitable for resale

Return shipping costs for change of mind returns are the responsibility of the customer.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us as soon as possible. Where a product is confirmed to be faulty or damaged:

  • We will offer a replacement or refund

  • Return shipping costs will be covered by us where applicable

Please notify us within 48 hours of delivery if an item arrives damaged, and include photos to help us resolve the issue quickly.

How to Arrange a Return

To request a return, please contact us with:

  • Your order number

  • A brief description of the issue

  • Photos (if the item is damaged or faulty)

We will provide instructions on how to return the item.

Please do not return items without contacting us first, as this may delay processing.

Refunds

Once a returned item is received and inspected, refunds will be processed to the original payment method. Please allow a few working days for refunds to appear, depending on your payment provider.

Non-Returnable Items

Items that show signs of use, damage caused by improper assembly, or missing original packaging may not be eligible for a refund.